Question 1

What to Do If Your Pipes Burst

Accepted Answer

Shut off the main water supply valve to your home immediately to stop the flow of water. Turn off the electricity in any area where water is pooling to avoid shock hazards. Open faucets to drain remaining water from the pipes and relieve pressure. Move furniture, electronics, and valuables away from the affected area. Try to contain the water with buckets and towels, and take photos for insurance. Call Armstrong right away — a burst pipe can cause serious damage fast.

Question 2

What to Do If Your Water Heater Starts Leaking

Accepted Answer

Turn off the cold-water supply valve at the top of the water heater. Shut off the power or gas to the unit — flip the breaker for electric heaters or turn the gas valve to the off position. Open a hot water faucet somewhere in the house to relieve pressure and drain the tank. Attach a garden hose to the drain valve at the bottom of the heater and run it to a floor drain or outside. Move belongings away from the leak and soak up standing water to prevent damage. Call Armstrong — a leaking water heater can fail completely and flood your home.

Question 3

What to Do If My AC Stops Working

Accepted Answer

Check that the thermostat is set to 'cool' and the temperature is set below the current room temperature. Make sure the AC unit is plugged in and check the fuse or circuit breaker to the cooling system's electrical line. Replace a dirty air filter — a clogged filter can cause the system to shut down. Clear leaves, dirt, and debris away from the outdoor condenser unit so airflow is not blocked. Check that vents and registers inside the home are open and not blocked by furniture or rugs. If the system still will not start, call Armstrong — continuing to run a failing AC can cause bigger damage.

Question 4

Furnace Not Working

Accepted Answer

First, be sure your furnace is plugged into an electrical outlet. Check the fuse or circuit breaker to the heating system's electrical line. If the fuse is blown, replace it, or flip the circuit breaker off then back on. Check the thermostat to be sure the dial has not been turned way down. Look to see if the system switch is in the 'heat' position. If it's a programmable unit, make sure the thermostat is programmed correctly. Check to be sure the furnace filter access door is completely closed.

Question 5

Gas Odor Detected

Accepted Answer

Do NOT try to light any appliance and do NOT touch any electrical switch. Turn off all appliances, open windows and vacate the house immediately. Do NOT light a match or cigarette! Turn off the shutoff valve by the gas meter to your house. Call Armstrong immediately from outside your home.

Question 6

No Hot Water (Electric Water Heater)

Accepted Answer

Check the fuse or circuit breaker to the water heater's electrical line. If the fuse is blown, replace it, or flip the circuit breaker off then back on. Check to be sure the water heater valve is not turned off.

Question 7

No Hot Water (Gas Water Heater)

Accepted Answer

Check to see if the pilot light is out. Check to be sure the water heater valve is not turned off.

Question 8

Toilet Stoppage

Accepted Answer

Lift the lid off the toilet tank and check if the plug is covering the round opening at the bottom. Position the plug over the opening. If the plug won't move, don't force it. Check to see if the float is stuck. Lifting the float should shut off the flow of water. If none of this works, turn off the shutoff valve to the toilet (usually located behind or underneath the tank).

Question 9

AC Not Cooling

Accepted Answer

Be sure your unit is plugged into an electrical outlet. Check the fuse or circuit breaker to the cooling system's electrical line. Check the thermostat to be sure the dial has not been turned way up and the system switch is in the 'cool' position. If it's a programmable unit, make sure the thermostat is programmed correctly. Check to be sure the furnace filter access door is completely closed.

Frequently Asked Questions

What To Do Before You Call Armstrong

Common Questions

General

ASAP Maintenance Plans

Water Softener

HVAC & AC Repair: AC Not Cooling & Common Problems

HVAC & AC Repair: HVAC Pricing & Cost

HVAC & AC Repair: HVAC Replacement & New Systems

HVAC & AC Repair: AC Maintenance & Tune-Ups

HVAC & AC Repair: Heating & Furnace Repair

HVAC & AC Repair: Indoor Air Quality & Ductwork

Lubbock Plumber: Pricing & Cost

Lubbock Plumber: Emergency & Same-Day Service

Lubbock Plumber: Drains, Toilets & Sewer Lines

Lubbock Plumber: Leaks & Water Pressure

Lubbock Plumber: Toilets, Faucets & Fixtures

Lubbock Plumber: Choosing a Plumber in Lubbock

Electrical

Still Have Questions?

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