Customers are our lifeblood—let us know how we’re doing.
Armstrong is constantly amazed by the number of people who do take the time to write thank you notes or leave a favorable review for us. But we want to hear from more of you. Our goal is 100% satisfaction, and the only way we can reach that goal is if people let us know how we’re doing.
There’s a disturbing trend in the business world and chances are you’ve experienced it. As many companies grow larger, the importance in customer satisfaction is often overlooked. NOT SO WITH ARMSTRONG PLUMBING, AIR & ELECTRICAL.
It will ALWAYS be our pleasure to serve our loyal residential, commercial, and construction customers throughout Lubbock, Texas and surrounding communities. And apparently, based on the reviews you’re leaving for us, the feeling is mutual!
What Our Customers are Saying:
Jack D.
"The new air conditioner is fantastic. It is so quiet and smooth and cool. We can never express to you the appreciation for working with us on this.
Thanks."
Georganna R.
"This summer your company installed a new Lennox Heating and Air Conditioning System at our residence/office here in Lubbock. Despite inclement weather, your crew, in a very courteous, professional manner, got our system installed and working. Everyone involved from Armstrong Plumbing, Air & Electric was thoughtful and neat in their work habits. It is a tribute to your organization to have employees leave this good impression on customers.
Very truly yours."
Jack C.
"Late on Saturday, we telephoned Armstrong to report that our Air Conditioning System was not functioning. To our pleasant surprise, your technician arrived from Lubbock within the hour.
He was obviously knowledgeable as he systematically checked and tested the equipment. He made the needed repair(s) and, then clearly explained the problem he had found and the correction he had made.
Your technicians are a credit to your organization and excellent service.
Thank you."
David S.
"Great job on a late Saturday night—completely satisfied!"
Louise U.
"Your Armstrong Company’s quick response to my SOS call was a lifesaver to me in that dreadful heat last week. The technician couldn’t have been nicer. His good manners and courtesy to me matched his ability in remedying the problem.
Thank you."
Frank S.
"We want to thank you for the fine service we received when our air conditioner started leaking. It is located in our attic and was leaking through our air vent in the ceiling. We discovered this about 10:00PM on a Saturday night. We called your service right away and your technician was here within 15 minutes. The attic was very hot. He inspected it and cleared the drain, so the biggest part of the leak stopped. He came back on Sunday as the coil pan was still leaking. He was very nice and we appreciated him coming right away.
The technician told us the coil had to be replaced. Two very nice, polite men arrived Monday and installed the new one. When they finished the job, it was 120 degrees in the attic. We want to thank you again for the good service. It is nice to do business with a company we feel like we can trust. We have recommended you to several of our friends.
Sincerely."
"The new air conditioner is fantastic. It is so quiet and smooth and cool. We can never express to you the appreciation for working with us on this." - Jack D."Great job on a late Saturday night—completely satisfied!" - David S.
